Due to the Coronavirus outbreak, the Robert Gordon University Library building is closed until further notice.

While the Library building is closed, the Library team will continue to support RGU students and staff who are working remotely. Most services and guides can be accessed via the Library website.

Information for Students

We will do all we can to support your studies during this time. Please get in touch and let us know how we can help.

Loans, Returns and Charges

Is the Library open?

No, the Library and Learning Centre are closed until further notice. Most Library services are still available online. Check out the rest of the FAQs for details.

I have items on loan, can I return them?

Current advice is that students should keep their books and return them when the Library reopens. This applies to overdue items and any inter-library loans, as well as regular Library items.

If students would like to return their items there are three methods that can be used:

  1. A Library returns box is located outside the entrance to the Sir Ian Wood Building on the Garthdee Campus Monday-Friday 10am-4:30pm
  2. Items can be dropped-off at the Crathie and Woolmahill student residences
  3. Items can be returned by post to University Library, Sir Ian Wood Building, Robert Gordon University, Aberdeen, AB10 7GJ

See our blogpost for more information. For the avoidance of doubt, there is no obligation to return items now. You should only use the drop-off points if you feel it is essential and safe to do so.

Will I be charged for late items?

All library items that were not overdue have been renewed, and these will continue to automatically renew until further notice.

Items that were already overdue prior to the closure are still overdue, but charges will only be applied to the date that the Library closed. You may still receive e-mails from the Library in regard to overdue items. This is an automated process and we are unable to prevent these emails being sent. Please ignore these emails and return the items once the university reopens.

Please contact us at library@rgu.ac.uk if you would like to discuss charges on your library record

My course is finishing and I still have library books. What should I do?

Current advice is that students should keep their books and return them when the Library reopens. This applies to overdue items and any inter-library loans, as well as regular Library items.

If students would like to return their items there are three methods that can be used:

  1. A Library returns box is located outside the entrance to the Sir Ian Wood Building on the Garthdee Campus Monday-Friday 10am-4:30pm
  2. Items can be dropped-off at the Crathie and Woolmahill student residences
  3. Items can be returned by post to University Library, Sir Ian Wood Building, Robert Gordon University, Aberdeen, AB10 7GJ

See our blogpost for more information. For the avoidance of doubt, there is no obligation to return items now. You should only use the drop-off points if you feel it is essential and safe to do so.

Will I be prevented from graduating if I have overdue Library items or charges?

No, students will not be prevented from graduating due to Library items or charges. If you have outstanding charges that you would like to pay then please email library@rgu.ac.uk. One of the team will arrange with you to take payment over the phone.

I’m an Online Learner. Can I still get postal loans?

No, we have no access to the print books in the Library at the moment. We understand that this will make it difficult to access some items on Reading Lists. Please contact the Library Support team who can help you find online alternatives.

There is no requirement to return items at the moment, so please retain your loans and return them once the university reopens. Anyone wishing to return their items now can do so by post as normal. Mail services are still running to the RGU campus.

Can I request Inter-Library Loans?

We will continue to try to obtain articles and chapters via Inter-Library Loan (ILL). Please apply for items in the usual way by selecting the ILL request button in LibrarySearch. The ILL service will be restricted to items that we can obtain in PDF form only, and we will be unable to supply any hardcopy books or journals. Please note that there will be delays to the usual timescales for this service as staff at most Libraries across the UK are working remotely. There may also be some items that we are unable to obtain.

Resources, Services and Help

What resources are available online?

All of the Library online resources continue to be available as normal. Students can access millions of resources via LibrarySearch or the databases that the Library subscribes to. This includes e-books, online journal articles, reports and more.

Are there guides to help me use the online resources?

Yes, guides are available on the Library website to help you use a range of Library services including guides to specific databases, referencing templates and research techniques. You can also see our Library Support page for more information.

How can I access items on my reading list?

We are aware that some Reading List items are available as print books only. We are investigating how we can make more items available online and will work with Schools to try to ensure that students can access as much of their reading material as possible. We must advise though that it may not be possible to obtain some items.

Can I get help with referencing, research skills or RefWorks?

Yes. Guides are available on the Library website to help you with referencing, research skills and RefWorks. You can also book an online appointment with one of our Academic Support team or attend one of our online workshops. See the relevant FAQs on this page for details.

In addition, you can email the team for advice at library.support@rgu.ac.uk. Email is monitored 0900-1700 Monday-Friday.

Can I make an appointment with an Academic Support Librarian

Yes, the Academic Support team are available for 1-1 online support sessions. They can help with topics including referencing, using databases, literature searching and RefWorks. To book an appointment go to https://libcal.rgu.ac.uk/appointments

The team are also running their Harvard Referencing, Search Smart and RefWorks Workshops remotely. These can be booked through the Library website as normal https://library.rgu.ac.uk/classes

Are the Library Workshops available?

Yes, the Academic Support team are running their Harvard Referencing, Search Smart and RefWorks Workshops remotely. These can be booked through the Library website as normal https://library.rgu.ac.uk/classes

The team are also available for 1-1 online support appointments. To book an appointment go to https://libcal.rgu.ac.uk/appointments

Temporary access to additional online resources during Covid-19 outbreak

In response to the measures that have been put in place due to the Covid-19 outbreak, some publishers/resource suppliers have been offering temporary, free or increased access to resources in order to support online teaching, learning and research. Find out more at https://library.rgu.ac.uk/covid19-temporary-resources

I’m a research student and in need of some support with writing/referencing and referencing software/literature review/the RDF Planner. Is help available?

Colin MacLean, Research Support Librarian, is available as usual to offer help and advice for Research Students on any aspects of work you are concerned about, including literature reviews, access to resources and the RDF Planner. Please feel free to contact Colin by email at c.maclean@rgu.ac.uk


Information for Staff

We will do all we can to support you and your students during this time. Please get in touch and let us know how we can help.

Loans, Returns and Charges

Please see the Loans, Returns and Charges section in the Information for Students. The same details apply to staff loans.

Is the Inter-Library Loans service available?

Yes, we are still providing a limited Inter-Library Loans (ILL) service. Requests will be sent through to Schools for approval as normal. We are limited to those items that we can obtain in PDF format only, and will be unable to supply physical loans of books and journals. There will be delays to the normal timescales for obtaining items as most Library staff across the UK are now working remotely.

Resources, Services and Help

What online resources, services and help are available for my students?

The vast majority of Library services continue to be available as normal. Students and staff can access e-books, online journal articles and databases via LibrarySearch or by going to our dedicated Subject Databases webpage.

We are providing a remote enquiry service via email, Facebook and Twitter and we have also moved our Academic Support 1-1 meetings and workshops to be delivered online. See the relevant sections in the Information for Students area for more details.

Please encourage your students to make use of these resources and services. The Library team are here to help!

Temporary access to additional online resources during Covid-19 outbreak

In response to the measures that have been put in place due to the Covid-19 outbreak, some publishers/resource suppliers have been offering temporary, free or increased access to resources in order to support online teaching, learning and research. Find out more at https://library.rgu.ac.uk/covid19-temporary-resources

Can I have items added to my Reading Lists?

Yes, please contact readinglists@rgu.ac.uk for help. We can add existing resources to your Reading List and can still order e-books. We are unable to order new print books at this time, but will note any required and order them at a later date.

Can items be digitised and added to my Reading Lists?

The answer to this is not straightforward so please contact readinglists@rgu.ac.uk for advice. Currently we are unable to access any print material in the Library so cannot make scans. However, we may have the item digitised already or, in some cases, we can ask if you are able to make a scan of a personal copy and send it to us for inclusion.

Please bear in mind that copyright restrictions still apply at this time and we must abide by the legislation. Discussions are ongoing with the UK University community, the Copyright Licensing Agency and Government to establish whether there can be a relaxation of the rules. We will advise staff should this happen.

Is the Library still ordering books?

We are unable to order new print books at this time but we will keep a record of them and order when we are back on campus. However we can still order eBooks and make them available. So please send any requests to readinglists@rgu.ac.uk, we’ll investigate and either order or record as needed.

Academic Support

Are the Academic Support Team available for meetings?

Yes. Please contact Ross or Lindsey, or email the team at library.support@rgu.ac.uk, to arrange their attendance at online CPMTs, Validation meetings, Staff/Student Liaison Committees etc. They are also available for 1-1 or small group meetings via Blackboard Collaborate. All of the normal Academic Support activities are continuing, albeit on a remote basis.

Can I have a Blackboard Collaborate session, or a Panopto recording, for my students?

Yes, the Academic Support team will be happy to deliver sessions via Blackboard Collaborate. Please get in touch with library.support@rgu.ac.uk to arrange this. The team can also provide Panopto recordings if an appropriate session has already been recorded.

Research Support

I have outputs that I want to have included in OpenAIR, can I still do that?

The Publications Team are working to support Open Access and the REF. Please keep submitting your Author Accepted Manuscripts (AAMs) as normal. Any questions? Please feel free to email publications@rgu.ac.uk

I need some help and advice about literature reviews/database searching/referencing software/publishing venues/research evaluation and profiles. Is help available?

Colin MacLean, Research Support Librarian, is available as usual to offer help and advice for Staff and Research Students. Please feel free to contact Colin by email at c.maclean@rgu.ac.uk

My research student is in need of some support with writing/referencing and referencing software/literature review/the RDF Planner. Is help available?

Colin MacLean, Research Support Librarian, is available as usual to offer help and advice for Staff and Research Students. Please feel free to contact Colin by email at c.maclean@rgu.ac.uk

For further information on the RGU-wide closure, please see the RGU Coronavirus page. Students and staff should follow advice from their School or Department regarding when they can return to campus.