If you would like your Library books to be ready and waiting for you when you next vist the Library, then make use of our Click and Collect service. Items may be collected from the library or, if you are unable to visit the campus, they can be posted to you. We can also email scans of individual chapters, sections and articles from print books or journals. See the separate sections in this guide on Click & Collect, Postal Loans and Article and Chapter requests for more information.

Click and Collect

You can access physical books from the library using our Click & Collect service. Please place your requests in plenty of time as we expect high-demand and we're sorry but we can't provide a same-day service.

There's no longer a requirement to book a collection time so you can come to the Library to collect your items at any time during our opening hours. Please wait until you have received the email advising you the item is ready to collect before coming to the Library.

Placing your request

• Go to LibrarySearch, log in with your RGU user ID and password and search for the book you wish to borrow. Make sure you select the correct edition if there are several options. Click on the Title of the book and then scroll down to the ‘Request Options - Place Hold’ link.
• Pickup location will default to University Library which is correct for Click & Collect.
• If you are unable to come to campus and would prefer the item to be posted to you then select Home Address (We recommend that you take a look at the next section of the guide on Postal Loans before choosing this option).
• When you are ready select Place Hold.
• That’s it! Your book request has been made. An email confirmation will be sent to your RGU email address when your request is available for collection. The length of time this will take will depend on whether the item is available in the Library or on loan to another student. Please do not come to collect your item until you have received this email.

Collecting your items

• Wait until you have received an email advising you that your items are available for collection
• Face coverings should be worn at all times whilst collecting your items
• Approach the Library Reception desk and inform the staff member that you have items to collect. Please maintain 1 metre social distancing should you need to queue.
• You’ll be asked to show your RGU ID card or your Library Card if you are an external member
• The Receptionist will hand your reserved items to you and direct you to the Self-Service kiosks where you will be able to issue your books to your Library account.

Postal Loans

The Postal Loans service is available for any students or staff who are unable to come to campus. We're sorry but the service is not available to External, Community or Associate members.

Please note that whilst the Library will post items to you for free, you must pay the return postage.

Items are posted to the address on your RGU record and must be signed for. If you wish items to be posted to a different address then enter it in the comment field. It is your responsibility to ensure that items are sent to the correct address.

If you are attending campus regularly then we would encourage you to make use of the Click & Collect service.

To find out more about the Postal Loans service, including how to place a request, see our Postal Loans guide.

Article & Chapter Requests

If you are unable to visit the library in person, you can ask us to scan articles from print journals and chapters of books that are only available in hard copy. This service is not available to External, Community or Associate members.

No more than one article from any issue of a journal, or one chapter of a book (or up to 5% of the whole item, whichever is greater), may be requested. These limits are set by UK copyright law and the Library cannot exceed them.

Before asking for items to be scanned, check your Module Reading List - a digitised version may already be available.

To find out more about the Article & Chapter requests service, including how to place a request, see our Article & Chapter Requests guide

Returning Library Items

Items can be returned to the Library in the following ways:

• Visiting the Library in person
• Using the book dropbox located in the foyer of the Sir Ian Wood Building
• By post. Packages should be adressed to University Library, Sir Ian Wood Building, Robert Gordon University, Aberdeen, AB10 7GJ. We recomend that you obtain a proof of posting reciept.

If you would like more information on any aspect of using our Click & Collect, Postal loan or Article & chapter service, please email library@rgu.ac.uk