Click and Collect

RGU Library Click and Collect

From Monday 28th September the collection point will be located inside the Library.

The availability of this service is subject to review based on Scottish Government guidelines, RGU policy and local lockdowns. We recommend you subscribe to the Library Blog to be kept up to date.

Please do not come to the Library unless you have made a booking. The only exception is if you wish to return an item. There is currently no access to the upper floors of the Library.

If you need access to on-campus Library material then you can make use of our Click and Collect service. Items may be collected from the library by booking a collection slot or, if you are unable to visit the campus, they can be posted to you. We can also email scans of individual chapters and sections, and articles from print books or journals. See the separate sections in this guide on Click & Collect, Postal Loans and Article and Chapter requests for more information.


Click and Collect

You can access physical books from the library using our Click & Collect service. Please place your requests in plenty of time as we expect high-demand for this service. We’re sorry but we cannot provide a same-day collection service.

Placing your request

  • Go to LibrarySearch, log in with your RGU user ID and password and search for the book you wish to borrow. Make sure you select the correct edition if there are several options. Click on the Title of the book and then scroll down to the ‘Request Options - Place Hold’ link.
  • Pickup location will default to University Library which is correct for Click & Collect.
  • If you are unable to come to campus and would prefer the item to be posted to you then select Home Address (We recommend that you take a look at the next section of the guide on Postal Loans before choosing this option).
  • When you are ready select Place Hold.
  • That’s it! Your book request has been made. An email confirmation will be sent to your RGU email address when your items are ready to collect. The length of time this will take will depend on whether the item is available in the Library or on loan to another student.
  • Please be aware that some books are on loan until 5th October and recalls are currently suspended. If the book you need is on loan until this time and there are no other copies, you can contact the Subject Support Team who can assist you in finding an appropriate alternative.

Booking a collection slot

  • An email will be sent to you to advise when your items are ready for collection. Use the booking link in this email to book your 10-minute collection slot.
  • You will receive an email for each item that you have requested. Please book only one collection slot. Multiple items may be collected at the same time.
  • Collection slots are available 10am-4pm Monday-Friday. This may be further extended during Semester 1.
  • Follow the instructions on the Collections booking page to book your slot and ensure that you have read and understood the terms and conditions.
  • Ensure that you have received a confirmation email for your booking. This should arrive within a few minutes of placing your booking. If you do not receive this confirmation then the Library will not have recieved your booking.
  • Booking times must be strictly adhered to. The collection slots have been put in place to maintain social distancing and ensure the process is safe for staff and students. Do not come to the Library to collect your items unless you have booked a slot.
  • If you need to cancel your booking please use the link in the confirmation email you received. You can book a new collection slot at the same time.
  • Items will be made available for other students to borrow if you do not book a collection slot which is within 7 days of the date of the email.

Collecting your items

  • It is essential that you arrive on time for your booked slot. Please do not arrive too early or too late. The collection slots have been put in place to maintain social distancing and ensure the process is safe for staff and students.
  • Face coverings should be worn at all times whilst in the Library and moving around the Sir Ian Wood Building.
  • Please follow the one-way signage in the Sir Ian Wood Building to access Level 5 where the Library entrance is located.
  • Enter the Library via the Entrance door on the left-hand side.
  • Approach the Library reception to inform them that you have items to collect. Please maintain 2 metre social distancing should you need to queue.
  • You’ll be asked to confirm your details and directed to pick up your items.
  • All items have been pre-issued so you can simply pick up your books and go. If you require a bag for your items please indicate this at the time of booking.
  • Leave the Library by the left-hand Exit door and follow the one-way system to exit the building.
  • Please note that booking a collection slot will not give you access to the upper floors of the Library. If you wish to use a study seat or browse books you should book a seat .

Postal Loans

This service has been extended to any students or staff who are unable to come to campus. We reserve the right to withdraw this service at any point and will review it on a monthly basis. The service is not available to External or Associate members.

Please note that you must pay the return postage for the items.

Items are posted to the address on your RGU record and must be signed for. If you wish items to be posted to a different address then enter it in the comment field. It is your responsibility to ensure that items are sent to the correct address.

If you are attending campus regularly then we would encourage you to make use of the Click & Collect service.

To find out more about the Postal Loans service, including how to place a request, see our Postal Loans guide.


Article & Chapter Requests

If you are unable to visit the library in person, you can ask us to scan articles from print journals and chapters of books that are only available in hard copy for you. This service is not available to External members.

No more than one article from any issue of a journal, or one chapter of a book (or up to 5% of the whole item, whichever is greater), may be requested. These limits are set by UK copyright law and the Library cannot exceed them.

Before asking for items to be scanned, check your Module Reading List - a digitised version may already be available.

To find out more about the Article & Chapter requests service, including how to place a request, see our Article & Chapter Requests guide


Returning Library Items

Books may be returned to the Library at any time during Library opening hours. You do not need to book a time to return items. Please maintain 2 metre social distancing should you need to queue.

Please note that all returned items will be quarantined for 72 hours before being discharged from your account.

Coming to the Library to return an item will not give you access to the study floors. If you wish to study or browse the shelves you must book a seat.

If you would like more information on any aspect of using our Click & Collect, Postal loan or Article & chapter service, please email library@rgu.ac.uk