Research students, students studying for online degrees and students who have declared a disability to the university can make use of the Library's Click and Collect service. Your books can be ready and waiting for you when you next visit the library.

The Click & Collect service is not available to students who study on campus (unless they have declared a disability) or community members, including Associate Students and Alumni.

If you prefer to browse the shelves for yourself but are struggling to find what you need, please ask for help and we will be happy to show you how to find resources in the library. This has the added benefit of allowing you to discover other books on the shelf relevant to your topic.

Items may be collected from the library or, if you are unable to visit the campus, they can be posted to you using the Postal Loan service. We can also email scans of individual chapters of print books or articles from journals with our Article and Chapter request service. Check the separate guides for these services for full information.

These are high demand services and we cannot guarantee how long it will take to process requests. At busy times, if you are on campus, you may find it quicker to locate books on the shelves yourself.

Click and Collect

You can access hardcopy books from the library using our Click & Collect service. Please place your requests in plenty of time as there's a high demand for this service and we're sorry but we can't provide a same-day service.

Please wait until you have received the email advising you the item is ready to collect before coming to the Library. This will be sent to your RGU email address.

Placing your request

• Go to LibrarySearch, log in with your RGU user ID and password and search for the book you wish to borrow. Make sure you select the correct edition if there are several options. Click on the Title of the book and then scroll down to the ‘Request Options - Place Hold’ link.
• Pickup location will default to University Library which is correct for Click & Collect.
• If you are unable to come to campus and would prefer the item to be posted to you then select Home Address (We recommend that you take a look at the next section of the guide on Postal Loans before choosing this option).
• When you are ready select Place Hold.
• That’s it! Your request has been made. An email confirmation will be sent to your RGU email address when your request is available for collection. The length of time this will take will depend on whether the item is available in the Library or on loan to another student. Please do not come to collect your item until you have received this email.

Collecting your items

• Wait until you have received an email advising you that your items are available for collection
• Come to the Library Reception desk and inform the staff member that you have items to collect.
• You’ll be asked to show your RGU ID card.
• The Receptionist will hand your reserved items to you and direct you to the Self-Service kiosks where you will be able to issue your books to your Library account.

Returning Library Items

Items can be returned to the Library in the following ways:

• Visiting the Library in person. Use the self-return kiosk located inside the Library main entrance, just to the left of the Welcome Desk
• Using the book dropbox located in the foyer of the Sir Ian Wood Building. This is emptied every day during Semesters 1 & 2 and Monday-Friday during Semester 3.
• By post. Packages should be addressed to University Library, Sir Ian Wood Building, Robert Gordon University, Aberdeen, AB10 7GJ. We recommend that you obtain a proof of posting receipt and retain this until the items have been discharged from your Library account.

If you would like more information on any aspect of using our Click & Collect, Postal loan or Article & chapter services, please email library@rgu.ac.uk