Click and Collect

RGU Library

Click and Collect

Borrowing Library items during lockdown

The Library tower will remain closed during the current lockdown period. Click & Collect, Postal loan and Digitisation services will resume from Monday 18th January. These services may be subject to change at short notice. Please subscribe to the Library Blog to be kept up to date.

The Library tower will remain closed during the current lockdown period but Click and Collect, Postal Loan and Digitisation services will resume on Monday 18th January. Please use the Postal Loan service where possible and do not travel to the campus unnecessarily.

If you need access to on-campus Library material then you can make use of our Click and Collect service. Items may be collected from the library by booking a collection slot or, if you are unable to visit the campus, they can be posted to you. We can also email scans of individual chapters, sections and articles from print books or journals. See the separate sections in this guide on Click & Collect, Postal Loans and Article and Chapter requests for more information.

Please note that browsing the shelves is not possible at the moment or during Tier 4 restrictions. In all other tiers browsing the bookshelves is permitted if you have booked a seat in advance. See the Seat Booking guide for more information. Please note that access to the bookshelves will not be permitted without an advance seat booking.


Click and Collect

During the current lockdown period we recommend that students use the Postal Loan or Digitisation service and do not travel to the campus unnecessarily. Please use Click and Collect only if you live near the campus or are attending classes.

You can access physical books from the library using our Click & Collect service. Please place your requests in plenty of time as we expect high-demand for this service. There is a very small team working on campus and we’re sorry but we cannot provide a same-day collection service.

Placing your request

  • Go to LibrarySearch, log in with your RGU user ID and password and search for the book you wish to borrow. Make sure you select the correct edition if there are several options. Click on the Title of the book and then scroll down to the ‘Request Options - Place Hold’ link.
  • Pickup location will default to University Library which is correct for Click & Collect.
  • If you are unable to come to campus and would prefer the item to be posted to you then select Home Address (We recommend that you take a look at the next section of the guide on Postal Loans before choosing this option).
  • When you are ready select Place Hold.
  • That’s it! Your book request has been made. An email confirmation will be sent to your RGU email address when your request has been processed. The length of time this will take will depend on whether the item is available in the Library or on loan to another student.

Booking a collection slot

  • An email will be sent to you to advise when your request has been processed. Use the booking link in this email to book your 10-minute collection slot.
  • You will receive an email for each item that you have requested. Please book only one collection slot. Multiple items may be collected at the same time.
  • During lockdown, collection slots are available 1310-1600 Monday-Friday. This will be extended when the Library reopens after lockdown.
  • Follow the instructions on the Collections booking page to book your slot and ensure that you have read and understood the terms and conditions.
  • Ensure that you have received a confirmation email for your booking. This should arrive within a few minutes of placing your booking. If you do not receive this confirmation then the Library will not have received your booking.
  • Booking times must be strictly adhered to. The collection slots have been put in place to maintain social distancing and ensure the process is safe for staff and students. Do not come to the campus to collect your items unless you have booked a slot. The collection point is not staffed continuously.
  • If you need to cancel your booking please use the link in the confirmation email you received. You can book a new collection slot at the same time.
  • The confirmation email will advise you how long the item will be held for. Please ensure you book a collection slot before the expiry date. Items not collected by the expiry date will be made available for other students to borrow.

Collecting your items

  • It is essential that you arrive on time for your booked slot. Please do not arrive too early or too late. The collection slots have been put in place to maintain social distancing and ensure the process is safe for staff and students.
  • Face coverings should be worn at all times whilst collecting your items.
  • The collection point is located in the foyer of the Sir Ian Wood Building. Please do not turn up without booking a timeslot as the collection point is not staffed continuously.
  • Approach the collection point and inform the staff member that you have items to collect. Please maintain 2 metre social distancing should you need to queue.
  • You’ll be asked to confirm your details and directed to pick up your items.
  • All items have been pre-issued and placed in a bag so you can simply pick up your books and go.
  • Please note that booking a collection slot will not give you access to the rest of the building. Temporary study space is available within the Sir Ian Wood Building and must be booked in advance. See the Student Union website for more information.

Postal Loans

The Postal Loans service has been suspended due to increased Covid-19 restrictions. We will advertise on this website, the main Library website and social media when we have a date to restart the service.

Once available, the Postal Loans service has been extended to any students or staff who are unable to come to campus. We reserve the right to withdraw this service at any point and will review it on a monthly basis. The service is not available to External or Associate members.

Please note that you must pay the return postage for the items.

Items are posted to the address on your RGU record and must be signed for. If you wish items to be posted to a different address then enter it in the comment field. It is your responsibility to ensure that items are sent to the correct address.

If you are attending campus regularly then we would encourage you to make use of the Click & Collect service.

To find out more about the Postal Loans service, including how to place a request, see our Postal Loans guide.


Article & Chapter Requests

This service has been suspended due to the increased Covid-19 restrictions. We will advertise on this website, the main Library website and on social media once we have a start date.

Once the service resumes, if you are unable to visit the library in person, you can ask us to scan articles from print journals and chapters of books that are only available in hard copy. This service is not available to External members.

No more than one article from any issue of a journal, or one chapter of a book (or up to 5% of the whole item, whichever is greater), may be requested. These limits are set by UK copyright law and the Library cannot exceed them.

Before asking for items to be scanned, check your Module Reading List - a digitised version may already be available.

To find out more about the Article & Chapter requests service, including how to place a request, see our Article & Chapter Requests guide


Returning Library Items

Books may be returned to the Library at any time during Library opening hours. You do not need to book a time to return items. Please maintain 2 metre social distancing should you need to queue.

Please note that all returned items will be quarantined for a minimum of 72 hours before being discharged from your account. You may still receive reminder or overdue emails from the Library during this time. These are automated reminders and cannot be switched off. If it has been over one week since you returned your items please contact the Library but, otherwise, you can ignore the emails.

Coming to the Library to return an item will not give you access to the study floors. If you wish to study or browse the shelves you must book a seat.

If you would like more information on any aspect of using our Click & Collect, Postal loan or Article & chapter service, please email library@rgu.ac.uk