Some items in the Library collections are available to use within the Library only. Most of these will be indicated by a label on the item. 'Reference only' means that the item cannot be borrowed, and is only for use within the library. All print copies of journals on Level 8 are also Reference Only. Extracts from print books and journals may be photocopied or scanned subject to compliance with UK copyright legislation. Please ask for advice if you are unsure of the amounts that you can legally copy.

If you are a Research Student, studying fully online or have declared a disability to the University then we may be able to scan a section of a reference item for you. Please see our guide to requesting articles and chapters for more information.

Please check your Library account regularly. Items should be returned by their due date and as all items are loaned subject to recall, due dates can change! You can return items in person to the Library or use the book return box available in the foyer of the Sir Ian Wood Building. The box is accessible during building opening hours.

Items may also be returned by post to University Library, Sir Ian Wood Building, Robert Gordon University, Aberdeen, AB10 7GJ. We recommend that proof of posting is obtained if returing items by post. Please note that we cannot reimburse postage costs.

As long as your items have not been recalled and you do not have overdue charges on your Library account you can renew them by going to your library account and logging in with your student number and password. You can also renew items at the self-service kiosks in the Library, or by contacting us.

If you forget to renew your library items, then as long as your account is in good standing*, we will do it for you 7 days before they're due back. If we cannot renew the items, you will receive an email to your University email account reminding you of the due date.

*Good standing means that you don't have any oustanding library charges or overdue books and that your library account is currently live. Your loans will not automatically renew if any of these apply to your account. Please contact us to resolve any issues.

All library items are loaned subject to recall, including Postal Loan items. If any of your loans are recalled, you will be notified by email to your University email account. You will normally have 7 days from the date of the recall to return the item(s). Please see our library policies for details of fines for the late return of recalled items.

Simply log in to your library account to see details of all items on loan. Do this regularly to see if any items have been recalled, check "due back" dates, and see the progress of any holds you have placed. You can also check your account at the self-service kiosks in the library.

If the item is on loan you can place a hold using LibrarySearch. The item will be recalled from the borrower and you will be notified by email when it is ready to collect. If you have requested a postal loan you will be notified when the item has been sent to you.

Please return all recalled items by the due date in the recall email you will have recieved. It is also good practice to return any other Library items once you no longer require them. If you have overdues, you will be unable to borrow further items until they are returned and any overdue charges paid.

If items are significantly overdue we will bill you for the replacement amount may also suspend access to your RGU IT accounts. This will affect your access to most RGU services including Moodle and online Library resources. We encourage all borrowers to return items on time to avoid this scenario.

If you have lost or damaged an item please contact us as soon as possible to discuss your options.

Details of the overdue, billing, and IT suspension processes can be found in our library policies.

We don't recommend that Library items are taken out of the UK. If you are planning to be out of the UK for some time then all Library items should be returned prior to leaving.

Library materials are limited in availability and must be shared amongst the University community through the loan and recall processes. If you choose to take Library items out of the UK, those items remain subject to the standard recall process and you should ensure you are checking RGU emails regularly and are in a position to return those items if requested to do so. In the event that an item is recalled and not returned you'll incur overdue charges, lost item bills and blocks on access to RGU IT systems as detailed in the Debt Recovery Policy. This could result in access to Campus Moodle and Library e-resources blocked until the items are returned so taking items abroad is something we definitely don't recommend!

Contact us as soon as you can. You may be billed for the full replacement cost. For recalled items, any fines that have been accrued while the items have been overdue will be added to the replacement cost.

RGU Alumni have a range of free options to access Library services. These are all detailed on the Community and Alumni memberships pages. Alumni members can:

• Access a selection of online library databases remotely.
• Access a wider range of online library databases through the Walk-In User service
• Obtain a Library card to borrow print books

The selection of databases available on the Alumni remote and Walk-In User access schemes are restricted to those where the legal terms of the licences allow us to make them available in this manner. We cannot provide Alumni access to the full range of online Library resources.

Charges can be paid by credit or debit card by logging into your Library Account and selecting the Charges option.

You can also pay at the self-service kiosks in the Library or at the Reception desk on Level 5.

Alternatively, you can call 01224 263450 and we can process your payment over the phone.

If your IT account has been blocked due to Library charges, please note that the account will not be unlocked immediately. An instruction to unlock the account will be passed to the IT team during normal Monday-Friday working hours . Your account should be unlocked and available to use from the next working day.