Services and Facilities

Borrowing from the Library

Print books are still accessible via shelf-browsing* and the Click and Collect and Postal Loan services. Students may also request scans of extracts from books or print journals.

*A study seat must be booked in advance to gain access to the bookshelves

Library online services - including ebooks, journal articles, reports, and more, are still available as normal and staff are available to answer email enquiries.

The Library is running Click & Collect and Postal Loan services to ensure that access to hardcopy stock is maintained during the pandemic. We can also email scans of individual chapters, sections and articles from print books or journals. See the separate sections in this guide on Click & Collect, Postal Loans and Article and Chapter requests for more information.

The Library tower is open for booked study space with a limited number of study spaces available. Capacity will be reduced with social distancing measures in place. Booking a seat will allow you to study in the Library and browse the book shelves* (*Shelf browsing is not permitted during Covid Tier 4 restrictions)

You must book to visit the library even if you only wish to browse the books. Take a look at the Seat Booking guide for more information.

Items may be reserved and collected by Alumni, External and SCONUL members but there is no access to the study seats in the Library for these groups. Access is restricted to current students and staff only.


Click and Collect

Whilst many of your reading list items will be available online, there will be times when you need to borrow a book from the Library. You can access these using the Click & Collect service. Please place your requests in plenty of time as there is high-demand for this service.

See our Click & Collect guide for more information, including how to place a hold on an item and book a collection slot. You'll also find guidance on what to expect when you come to pick up your books


Postal Loans

The Postal Loans service has been extended to any students or staff who are unable to come to campus due to Covid-19.

Please note that whilst the Library covers the cost of posting items out to you, you must pay the return postage for the items.

If you are attending campus regularly then we would encourage you to make use of the Click & Collect service.

To find out more about the Postal Loans service, including how to place a request, see our Postal Loans guide.


Article & Chapter Requests

If you are unable to visit the library in person, you can ask us to scan articles from print journals and chapters of books that are only available in hard copy for you.

No more than one article from any issue of a journal, or one chapter of a book (or up to 5% of the whole item, whichever is greater), may be requested. These limits are set by UK Copyright law and the Library cannot exceed them.

Before asking for items to be scanned, check your Module Reading List - a digitised version may already be available.

To find out more about the Article & Chapter requests service, including how to place a request, see our Article & Chapter Requests guide


Returning Library Items

The Library's book return box is located in the foyer of the Sir Ian Wood Building and is accessible from 0800-1800 Monday-Friday. We're sorry but the building is not currently open later in the evening or at weekends.

If you have booked a Collection or a Study space you can return any items at the same time. You do not need to book a time to return items.

Items may also be returned by post and should be addressed to: University Library, Sir Ian Wood Building, Robert Gordon University, Aberdeen, AB10 7GJ. We recomend that you obtain a proof of posting reciept.

Please note that coming to the Library to return an item will not give you access to the study floors. You must book a seat if you wish to study, browse books or use the printers.


FAQs

What can I borrow and for how long?

User Group All Loan Items
RGU, ICRGU & Associate Students Up to 15 items for 56 days (subject to recall).
RGU Staff Up to 25 items for 56 days (subject to recall).
External Members Up to 5 items for 28 days (subject to recall).

Is there anything I cannot borrow?

Journals are reference only. There are also other items on the shelves that are reference only. These will be indicated by a label on the item. 'Reference only' means that the item cannot be borrowed, and is only for use within the library.

We may be able to scan a section of a reference item for you. Please see our guide to requesting articles and chapters for more information.

How should I return items?

Please check your Library account regularly. Items should be returned by their due date. You do not need to book a time to come to the Library to return items but please check the opening hours before you make the trip to the campus. A book-return box is available for out-of-hours returns but it is only accessible whilst the Sir Ian Wood Building is open.

Returned items will be quarantined for 72 hours prior to being removed from your Library account.

Can I renew items I have on loan?

As long as your items have not been recalled, or are not needed by another library user, you can renew them by going to your library account and logging in with your student number and password. You can also renew items at the self-service kiosks in the Library, or by contacting us.

If you forget to renew your library items, then as long as your account is in good standing, we will do it for you 7 days before they're due back. If we cannot renew the items, you will receive an email to your University email account reminding you of the due date.

What is your recall policy?

All library items are loaned subject to recall, including Postal Loan items. If any of your loans are recalled, you will be notified by email to your University email account. You will normally have 14 days from the date of the recall to return the item(s). Please see our library policies for details of fines for the late return of recalled items.

How do I check what I’ve got on loan?

Simply log in to your library account to see details of all items on loan. Do this regularly to see if any items have been recalled, check "due back" dates, and see the progress of any holds you have placed. You can also check your account at the self-service kiosks in the library.

What do I do if the item I want is on loan?

If the item is on loan you can place a hold on the Library Catalogue. The item will be recalled from the borrower and you will be notified by email when it is ready to collect.

What happens if my items are overdue?

Please return all items you no longer require as soon as you can. If you have overdues, you may be unable to borrow further items until they are returned. You may also be fined or billed for the overdue item. Details can be found in our library policies.

If your items are overdue because of the Covid-19 situation, please contact us at library@rgu.ac.uk for advice.

What happens if I damage or lose Library material?

Contact us as soon as you can. You may be billed for the full replacement cost. For recalled items, any fines that have been accrued while the items have been overdue will be added to the replacement cost.

I am a graduate of RGU. Can I use the Library?

RGU Alumni are welcome to register for free with the Library to borrow print items, but you cannot make use of the online resources. The licences that these are purchased under require us to restrict usage to curent RGU students and staff only. For more information about Alumni membership, and to register, see our External and Alumni Memberships page

Library payments

Charges can be paid by credit or debit card by logging into your Library Account and selecting the Charges option.

You can also pay at the self-service kiosks in the Library or at the Reception desk on Level 5.

Alternatively, you can call 01224 263450 and we can process your payment over the phone.

If your IT account has been blocked due to Library charges, please note that the account will not be unlocked immediately. An instruction to unlock the account will be passed to the IT team during normal Monday-Friday working hours . Your account should be unlocked within 24 hours following that instruction being made.